GEMSPOT Terms and Conditions of Use
1.1 Please read these Terms and Conditions of Use (“Terms”) carefully. By accessing
or using the GEMSPOT Application and any services provided by us, you agree to
be bound by the Terms described below and all other terms incorporated by
reference. If you do not agree to all of these Terms, you must not use and/or cease
using GEMSPOT or any services provided by us.
1.2 These Terms apply to your access and use of the iOS application, the Android
application, the mobile web application and the website located at (collectively, the Application”) provided by GEM
Live Sdn Bhd (722799-K) of Lot 13.2, 13
Floor, Menara Lien Hoe, No.8, Persiaran
Tropicana, Tropicana Golf & Country Resort, 47410, Petaling Jaya, Selangor,
Malaysia (“GEMSPOT, we, our or us) and any feature, content, tools and
services accessible by means of the Application. The Application and such services
are collectively referred to as the “Service.” The Terms do not alter in any way the
terms or conditions of any other agreement you may have with GEMSPOT for the
Service (or any part thereof). If you are using the Service on behalf of an entity, you
represent and warrant that you are authorised to accept the Terms on such entity’s
behalf, and that such entity agrees to indemnify you and GEMSPOT for violations
of the Terms.
1.3 We reserve the right to change or modify any of the terms and conditions contained
in the Terms or any policy or guideline of the Service, at any time and in our sole
discretion. Any changes or modifications will be effective immediately upon the
posting of such revisions on our website located at
(the Site”) or when such revisions are made available via the Service, and you
waive any right you may have to receive specific notice of such changes or
modifications. Your continued use of the Service (or any portion thereof) following
the posting of changes or modifications will confirm your acceptance of such
changes or modifications. Therefore, you should frequently review the Terms and
applicable policies from time-to-time to understand the terms and conditions that
apply to your use of the Service. If you do not agree to the amended Terms, you
must stop using the Service.
1.4 If you have any questions regarding the use of the Service, please email us at
2.1 Please also read GEMSPOTs Acceptable Use Policy and Privacy Policy and any
other policies and agreements that you have with any of our related entities,
(“Affiliates”), which, together with these Terms, are the entire agreement between
you and us regarding your use of the services and the terms of which are
incorporated by reference into these Terms.
2.2 For the purposes of these Terms, any reference to GEMSPOTor “we”, “us” or “our
in these Terms shall be deemed to mean NetX Holdings Berhad, and any reference
to applicable services under these Terms shall also include our services.
Your privacy is important to us and we will treat all data that you provide to us in
accordance with these Terms, including GEMSPOT’s Privacy Policy, as updated
from time to time.
4.1 You acknowledge and agree that your use of the Service must also be in accordance
with the usage rules established by your mobile device and web-based platform or
service provider.
5.1 You agree to:
i. provide accurate, current and complete information about yourself as may
be prompted by any signup, login and/or registration forms made available
via the Service ("Registration Data");
ii. maintain and promptly update the Registration Data, and any other
information you provide to GEMSPOT, in order to keep it accurate, current
and complete; and
iii. accept all risk of unauthorised access to the Registration Data and any other
information you provide to GEMSPOT.
5.2 You may not use the Service if you are less than 18 years of age and all of the
members in your group are also less than 18 years of age. By using the Application,
you verify that you are entering into this agreement with a clear/un-inebriated mind.
5.3 GEMSPOT is under no obligation to retain a record of your account or any data or
information that you may have stored by means of the account or your use of the
Application and Services. You are only authorised to create and use one account
for the Service and are prohibited from utilising alter-egos or other disguised
identities when utilising the Application or Services. You are under no obligation to
use or continue to use the Application or Services and may cease use of the
Application or Services without notice to GEMSPOT.
6.1 Subject to the terms, conditions and limitations set forth in the Terms, GEMSPOT
grants you a non-exclusive, non-transferable and revocable license to use the
Application on any mobile device that you own or control. The terms of the license
will also govern any upgrades provided by GEMSPOT that replace and/or
supplement the original Application, unless such upgrade is accompanied by a
separate license, in which case the terms of that license shall prevail.
6.2 You agree not to do, or authorise or permit any third-party to do, any of the following:
i. distribute or make the Application available over a network where it could be
used by multiple devices at the same time;
ii. rent, lease, lend, sell, redistribute or sublicense the Application;
iii. copy, decompile, reverse engineer, disassemble, attempt to derive the
source code of, modify, or create derivative works of the Application, any
updates, or any part thereof (except as and only to the extent any of the
foregoing restrictions are prohibited by applicable law); or
iv. remove, alter or obscure any copyright, trademark or other proprietary rights
notice on or in the Application.
If you violate any of the foregoing restrictions, your use of the Application will
immediately cease and you will have infringed the copyright and other rights of
GEMSPOT, which may subject you to prosecution and damages. GEMSPOT
reserves all rights not expressly granted to you in the Terms.
7.1 You agree that GEMSPOT may collect and use technical data, personal information
and related information in connection with your use of the Application including, but
not limited to, contact information and technical information about your device,
system and application software, and peripherals, that are gathered periodically to
facilitate the features and functionality of the Application and of software updates,
product support and other services. You also consent to our communicating with
you about the Application or in connection with the features, functions and activities
contained in the Application.
8.1 GEMSPOT does not warrant that the Service will be compatible or interoperable
with your mobile device or any other hardware, software or equipment installed on
or used in connection with your mobile device.
9.1 You acknowledge and understand that the Service requires and utilises phone
service, data access and text messaging capabilities. Carrier rates for phone, data
and text messaging may apply and you are responsible for any such charges.
10.1 GEMSPOT attempts to be as accurate as possible. However, GEMSPOT does not
warrant that the Service is complete, reliable, current or error-free. If you have
reason to believe that a VIP table you purchased through the Service does not meet
the claims advertised within the Service your sole remedy is to not accept the table
and contact GEMSPOT immediately, and in any case no later than three (3)
business days following the date of purchase. GEMSPOT will make a determination
as to the merits of your claim in our sole discretion.
GEMSPOT makes no guarantee that the prices advertised through the Services
i. the lowest price for a VIP table in every area on any particular day; or
ii. the published price for a VIP table on another website or publication not
affiliated with GEMSPOT in every area on any particular day.
12.1 When you make a purchase via the Services you are representing to us that:
i. any credit information you supply is true and complete;
ii. charges incurred by you will be honoured by your credit card company; and
iii. you will pay the charges incurred by you at the posted prices, including any
applicable taxes.
You are also acknowledging that:
a) the posted prices include the table rate negotiated by GEMSPOT with
nightclubs, bars, restaurants and lounges suppliers plus service fees and
taxes, where applicable;
b) GEMSPOT pays its nightclubs, bars, restaurants and lounge suppliers for
the taxes due on the rental of the room but the nightclubs, bars, restaurants
and lounge suppliers calculate and remit applicable taxes to the applicable
taxing jurisdictions; and
c) GEMSPOT retains a service fee from the posted price as compensation in
servicing your VIP table purchase, regardless of whether you are able to
consummate your VIP table service purchase.
13.1 If a nightclub, bar, restaurant or lounge has been overbooked and is sold out, it is
the nightclub, bar, restaurant or lounges’ responsibility to accommodate you with
another VIP table. This is our agreement with each venue. We will endeavour to
enforce our agreements with nightclubs, bars, restaurants and lounges, and while
we are not responsible to you if the nightclub, bar, restaurant or lounge does not, for
whatever reason, find/create you a VIP table, we ask that you contact us
immediately in the event that the nightclub or lounge is unable to find/create you an
available table so that we may assist in the process.
14.1 GEMSPOT booking credit is not redeemable for cash or cash equivalents, is non-
transferable and may not be applied towards prior purchases. Other restrictions may
apply. Unless you paid us in full for any booking credits, we reserve the right to
rescind any booking credits subject to reasonable notice to you. Sharing your
referral code on coupon sites, search engines, or any other public forums is
prohibited. Doing so may result in all credit being revoked.
15.1 When you use the Service or send e-mails to us, you are communicating with us
electronically, and you consent to receive communications from us electronically.
We will communicate with you by e-mail or providing notices via the Service. You
agree that all agreements, notices, disclosures and other communications that we
provide to you electronically satisfy any legal requirement that such communications
be in writing. Any such emails may include marketing and promotional content.
16.1 Your use of the Application and your contact, interaction, or dealings with any third-
parties arising out of your use of the Service is solely at your own risk. You
acknowledge and agree that GEMSPOT is not responsible or liable in any manner
for any loss, damage or harm of any sort incurred as the result of the Service. The
nightclubs and/or lounges and other suppliers providing accommodations through
the Service are independent contractors and not agents or employees of
GEMSPOT. GEMSPOT is not responsible, and shall not be held liable for, the acts,
errors, omissions, representations, warranties, breaches or negligence of any such
suppliers for any personal injuries, death, property damage, loss, theft or other
damages or expenses resulting therefrom.
17.1 The Service includes forums and other interactive areas or services (“Interactive
Areas”) in which you or other users can create, post or share content, materials,
data, information, text, photos and/or other materials (“User Content”). You are
solely responsible for your use of such Interactive Areas and the User Content you
17.2 You agree not to post, upload to, transmit, distribute, store, create or otherwise
publish through the Service any of the following:
a) User Content that is libellous, defamatory, profane, obscene, pornographic,
sexually explicit, indecent, lewd, vulgar, suggestive, violent, harassing, hateful,
threatening, offensive, discriminatory, bigoted, abusive, inflammatory,
fraudulent, deceptive or otherwise objectionable;
b) User Content that is illegal or unlawful, that would constitute, encourage or
provide instructions for a criminal offense, or otherwise create liability or violate
any local, state, national or international law;
c) User Content that may infringe or violate any patent, trademark, trade secret,
copyright, right of privacy, right of publicity or other intellectual property right or
other right of any party;
d) Unsolicited promotions, political campaigning, or commercial messages (SPAM)
or any chain messages or User Content designed to deceive or trick the user of
the Service;
e) Private information of any third-party including, but not limited to, addresses,
phone numbers, email addresses, Social Security numbers and credit card
numbers; and
f) Viruses, corrupted data or other harmful, disruptive or destructive files or code,
script or other software designed to automate any functionality on the Service
without GEMSPOT’s express written consent.
17.3 You further agree that you are solely responsible for your conduct while using the
Service, and you agree that you will not do any of the following in connection with
the Service or the users of the Service:
a) Use the Service in any manner that could interfere with, disrupt, negatively affect
or inhibit other users from fully enjoying the Service or that could damage,
disable, overburden or impair the functioning of the Service in any manner;
b) Collect any personally identifiable information about other users (except as
specifically authorized by GEMSPOT), or intimidate, threaten, stalk, or otherwise
harass or cause discomfort to other users of the Service;
c) Use the Service for any commercial purpose;
d) Use the Service for any illegal or unauthorized purpose or engage in, encourage,
or promote any illegal activity, or any activity that violates the Terms or any other
rules or polices established from time-to-time by GEMSPOT;
e) Create an account, post any content, or otherwise use the Service if you are not,
at least, 18 years of age;
f) Modify, adapt, hack or emulate the Service;
g) Circumvent or attempt to circumvent any filtering, security measures or other
features designed to protect the Service or users of the Service or third- parties;
h) Infringe upon or violate the rights of GEMSPOT, its users or any third-party.
17.4 GEMSPOT takes no responsibility and assumes no liability for any user conduct or
for any User Content posted, stored or made available via the Service, nor is
GEMSPOT liable for any mistakes, defamation, slander, libel, omissions,
falsehoods, obscenity, pornography or profanity you may encounter. Your use of
Interactive Areas and the Service is at your own risk. Enforcement of the user
content and conduct rules set forth in the Terms is solely at GEMSPOT’s discretion,
and failure to enforce such rules in some instances does not constitute a waiver of
our right to enforce such rules in other instances. In addition, these rules do not
create any private right of action on the part of any third-party or any reasonable
expectation that the Service will not contain any content that is prohibited by such
18.1 GEMSPOT may provide third-party content via the Service and may provide links to
Web pages and content of third-parties (collectively, the “Third-Party Content”) as a
service to those interested in this information. GEMSPOT does not control, endorse
or adopt any Third-Party Content and makes no representation or warranties of any
kind regarding the Third-Party Content including, but not limited to, its accuracy or
completeness. You acknowledge and agree that GEMSPOT is not responsible or
liable in any manner for any Third-Party Content and undertakes no responsibility
to update or review any Third-Party Content. Users use such Third-Party Content
contained therein at their own risk.
19.1 GEMSPOT may run advertisements and promotions from third-parties via the
Service or may otherwise provide information about or links to third-party products
or services via the Service. Your business dealings or correspondence with, or
participation in promotions of, such third-parties, and any terms, conditions,
warranties or representations associated with such dealings or promotions, are
solely between you and such third-party. GEMSPOT is not responsible or liable for
any loss or damage of any sort incurred as the result of any such dealings or
promotions or as the result of the presence of such non-GEMSPOT advertisers or
third-party information accessible via the Service.
20.1 The GEMSPOT and GEMSPOT logo are trademarks or registered trademarks of
NetX Holdings Berhad and in numerous international jurisdictions. These marks
may not be reproduced or used without NetX Holdings Berhad’s prior written
permission. You may not use any metatags or any other “hidden text” utilizing
GEMSPOT or any other name, trademark or product or service name of
GEMSPOT without our prior written permission. In addition, the look and feel of the
Service, including all page headers, custom graphics, button icons and scripts, is
the service mark, trademark and/or trade dress of GEMSPOT and may not be
copied, imitated or used, in whole or in part, without our prior written permission. All
other trademarks, registered trademarks, product names and company names or
logos made available via the Service are the property of their respective owners.
Reference to any products, services, processes or other information, by trade name,
trademark, manufacturer, supplier or otherwise does not constitute or imply
endorsement, sponsorship or recommendation thereof by us.
21.1 The Service (including, but not limited to, the Application) contains the valuable
proprietary content of GEMSPOT and its licensors and is protected by copyright and
other intellectual property laws and treaties. You agree not to use the Service
(including, but not limited to, the Application) except in its intended manner in
accordance with the terms and conditions of the Terms.
22.1 GEMSPOT reserves the right to change, suspend, remove, discontinue or disable
access to the Service (including, but not limited to, the Application) at any time
without notice. In no event will GEMSPOT be liable for the removal of or disabling
of access to any portion or feature of the Service (including, but not limited to, the
23.1 If you breach any of the terms or conditions of the Terms or GEMSPOT discontinues
the Application, the Terms will automatically terminate. In the event of the
termination of the Terms for any reason: (i) the license granted to you in the Terms
will immediately terminate; and (ii) you must immediately cease all use of the
Application and destroy or erase all copies of the Application in your possession or
control. All of the sections of the Terms will survive any termination of the Terms
except the License section and the Consent to Use of Data and Mobile
Communications section. Any use of the Application after termination is unlicensed
and is in violation of the copyright and other rights of GEMSPOT. GEMSPOT and
its affiliates reserve the right to refuse service, terminate accounts, remove or edit
content or cancel orders in their sole discretion.
24.1 We reserve the right to investigate complaints or reported violations of the Terms
and to take any action we deem appropriate including, but not limited to, reporting
any suspected unlawful activity to law enforcement officials, regulators, or other
third-parties and disclosing any information necessary or appropriate to such
persons or entities relating to your Registration Data, usage history, posted
materials, IP addresses and traffic information.
25.1 The Site may contain information and press releases about us. We disclaim any
duty or obligation to update this information. Information about companies other than
ours contained in any press release or otherwise should not be relied upon as being
provided or endorsed by us.
26.1 You expressly acknowledge and agree that use of the Service (including, but not
limited to the Application) is at your sole risk and that the entire risk as to satisfactory
quality, performance, safety, accuracy and effort is with you. To the maximum extent
permitted by Malaysian law, the Service (including, but not limited to the Application)
is provided on an “as is” and “as available” basis. GEMSPOT disclaims any and all
warranties and representations (express or implied, oral or written) with respect to
the Terms and the Service (including, but not limited to the Application) whether
alleged to arise by operation of law, by reason of custom or usage in the trade, by
course of dealing or otherwise, including any and all:
i. Warranties of merchantability;
ii. Warranties of fitness or suitability for any purpose (whether or not GEMSPOT
knows, has reason to know, has been advised or is otherwise aware of any such
purpose); and
iii. Warranties of non-infringement or condition of title.
26.2 GEMSPOT does not warrant that the functions contained in the Application will be
accurate or meet your requirements, that the operation of the Application will be
uninterrupted or error-free, or that defects in the Application will be corrected. No
oral or written information, guidelines or advice given by GEMSPOT or its authorised
representative will create a warranty.
27.1 You agree, at your sole expense, to fully defend, indemnify and hold us, our
independent contractors, service providers and consultants, and their respective
directors, employees and agents, harmless from and against any and all actual or
threatened suits, actions, proceedings (at law or in equity), claims, damages,
payments, deficiencies, fines, judgments, settlements, liabilities, losses, costs and
expenses (including, but not limited to, reasonable attorney fees, costs, penalties,
interest and disbursements) caused by, arising out of, resulting from, attributable to
or in any way incidental to:
i. your conduct;
ii. your violation of the Terms or your violation of the rights of any third-party; and
iii. any user content;
iv. use of the Services.
28.1 To the extent not prohibited by law, in no event will GEMSPOT be liable to you or
any third-party for any direct, incidental, special, indirect, consequential, exemplary
or punitive damages whatsoever including but not limited to damages for loss of
profits, loss of data, business interruption, or any other commercial damages or
losses arising out of or related to your use of or inability to use the service (including
but not limited to the Application), howsoever caused, regardless of the theory or
threat of liability (contract, warranty, tort, negligence, product liability or strict liability)
and even if GEMSPOT has been advised of the possibility of such damages.
29.1 The Terms and your use of the Service including, but not limited to, the Application
will be governed by and construed in accordance with the laws of Malaysia,
applicable to agreements made and to be entirely performed within Malaysia,
without resort to its conflict of law provisions.
30.1 GEMSPOT maintains a free cancellation policy before the stipulated cancellation
deadline. If you wish to cancel your purchase, you must do so in accordance with
the cancellation cut-off time specified by GEMSPOT. If you cancel your purchase
after the cancellation cut-off time, there will be no refunds (either in the form of
money or GEMSPOT Credits). There will also be no refunds for any partially used
or unused offer unless you provide credible evidence to us to prove that you have
been wrongly billed. No refund will be given if the purchase made was due to your
negligence of not taking proper measures to protect your account and causing a
third party to have access to it, resulting in the abuse of GEMSPOT’s policies.
30.2 GEMSPOT will process and reimburse to your bank account any refund (less any
processing fee and applicable tax) within seven (7) to fourteen (14) days from the
date of order made via GEMSPOT Application, if such order could not be honoured
by GEMSPOT due to following events:
i. the product is out of stock;
ii. the merchant has ceased its business;
iii. failure of delivery services to deliver the product; or
iv. any other unforeseeable events that resulted to the said incident.
30.3 If you intend to cancel your order, GEMSPOT will only refund to you in the form of
GEMSPOT Credits (less any processing fee and applicable tax).